Privacy Policy

1. Introduction

This Privacy Policy describes how NewHorizon Helpline ("the Service," "we," "us," or "our") collects, uses, and protects information when individuals use the telephone helpline service. Protection of privacy and confidentiality is a fundamental priority.

2. Information Collected

2.1 Information Provided Voluntarily

When calling the helpline, the following information may be collected:

• Name (first name or preferred name)
• Contact telephone number
• General location (city/state)
• Information about treatment needs and preferences
• Relevant medical or substance use history (as voluntarily shared)

2.2 Automatically Collected Information

Technical information may be automatically collected, including:

• Incoming phone number (caller ID)
• Call duration and time
• General geographic location (based on area code)

3. How Information Is Used

Information collected is used exclusively for the following purposes:

• Assessing individual treatment needs and preferences
• Matching callers with appropriate treatment facilities
• Facilitating connections with selected treatment centers
• Following up on inquiries (if requested)
• Improving service quality
• Maintaining records as required by law

4. Information Sharing and Disclosure

4.1 Treatment Facilities

Information is shared with treatment facilities only when:

• The caller explicitly requests connection with a specific facility
• The caller provides consent for information to be shared
• Sharing is necessary to facilitate admission or assessment

4.2 Third-Party Service Providers

Limited information may be shared with service providers who assist in operating the helpline, under strict confidentiality agreements.

4.3 Legal Requirements

Information may be disclosed when required by law, such as:

• In response to valid legal process (subpoena, court order)
• To protect safety in emergency situations
• To comply with applicable regulations

4.4 No Sale of Information

Personal information is never sold, rented, or traded to third parties for marketing purposes.

5. Data Security

Appropriate technical and organizational measures are implemented to protect personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure data storage systems
• Encrypted transmission of sensitive information
• Access controls limiting who can view information
• Regular security assessments
• Staff training on confidentiality requirements

6. Data Retention

Information is retained only as long as necessary to fulfill the purposes outlined in this policy or as required by law. Call records may be maintained for quality assurance and regulatory compliance purposes.

7. Individual Rights

Individuals have the right to:

• Request access to personal information held
• Request correction of inaccurate information
• Request deletion of information (subject to legal retention requirements)
• Opt out of follow-up communications
• Withdraw consent for information sharing (where applicable)

To exercise these rights, contact the helpline at (283) 216-9977.

8. Third-Party Services

This helpline connects callers with independent treatment facilities. Each facility maintains its own privacy practices. This Privacy Policy does not cover information collected by treatment facilities after referral. Callers should review the privacy policies of any facilities they contact.

9. Website Information

If visiting the associated website (newhorizonhelpline.com):

• No personal information is collected through the website itself
• Basic analytics may track page views and traffic sources
• No cookies are used to track individual users
• The website does not collect or store contact forms or email submissions

10. Children's Privacy

This service is not directed to individuals under 18 years of age. Information from minors is not knowingly collected except when calling on behalf of themselves or with parental/guardian consent. If a minor requires assistance, guardians are encouraged to participate in the call.

11. California Privacy Rights

California residents have specific rights under the California Consumer Privacy Act (CCPA), including:

• Right to know what personal information is collected
• Right to know whether personal information is sold or disclosed
• Right to opt out of the sale of personal information
• Right to request deletion of personal information
• Right to non-discrimination for exercising privacy rights

This service does not sell personal information.

12. Changes to This Privacy Policy

This Privacy Policy may be updated periodically to reflect changes in practices or legal requirements. The "Last Updated" date at the top of this page indicates when the most recent revisions were made. Continued use of the helpline after changes constitutes acceptance of the updated policy.

13. Contact Information

Questions or concerns about this Privacy Policy or privacy practices may be directed to:

NewHorizon Helpline
Phone: (283) 216-9977
Email: [email protected]
Location: West Chester Township, OH

14. Consent

By using this helpline service, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of information as described herein.